Initiate cancellation form and return

Fill in the revocation form

Initiate return shipment

Get your money back

Frequently Asked Questions (FAQ)

1. Do I get a parcel sticker for the return?

For orders within Germany for items that can send by parcel post with a value of goods of more than 80,00EUR incl. VAT we provide a return label. This sticker can be used for the return shipment, so the return shipment is free of charge for you. If such a sticker is not included in the delivery, please contact our support.

2. Do I always have to send back at my own expense?

No. We will check every return request in detail and will of course be happy to provide you with a free return label in individual cases. In the event of revocation (goods are no longer required, goods were ordered incorrectly, etc.), however, the costs of return shipment pursuant to §357 (6) BGB must be borne by the buyer as of June 13, 2014.

3. How long can I cancel the purchase?

A cancellation period of 1 month applies to all articles ordered from us. You can cancel the purchase within 1 month and return the goods to us. The period begins at the earliest with receipt of the goods and at the latest with receipt of the revocation instruction.

WE HELP IN CASE OF PROBLEMS!

The ordered items we delivered damaged? Or the ordered items doesn't fit as expected? Please contact us in implicitly before an return shipment with an eMail - together we'll solve the problem.

eMail: reklamation@ws-autoteile.com

We need the following informations

• your order informations
  (order number., customer details, ...)
• car details
  (keynumbers [HSN+TSN], built date, ...)
• short problem description (voluntarily)
  (item defective? or not suitable?)

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within one month without giving any reason. The cancellation period will expire after one month from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us:
W+S Autoteile GmbH
Schwarzer Weg 10
32423 Minden

mail@ws-autoteile.com
Tel. +49 571 388 478 778

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. In case of goods, which by their nature cannot normally be returned by post, the cost is 40,00 EUR. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.